Clear Books service status

API - System monitor

2025-09-13T14:55:19+00:00

Resolved - 13/09/2025 16:13:59 GMT

API check failed (server time: 13/09/2025 15:55:19 GMT)

Get https://secure.clearbooks.co.uk/accounting/api/wsdl/: net/http: request canceled (Client.Timeout exceeded while awaiting headers)

Lloyds Bank - Personal

2025-08-04T15:11:00+00:00

An issue has been identified with the 'Lloyds Bank - Personal' feed. Users are seeing a message stating, "Your transaction history is currently being imported and will be available in your bank account in a few moments," but no transactions are being imported. Our bank feed provider is working with Lloyds to resolve this.

Scheduled Maintenance

2024-10-24T08:06:53+00:00

Clear Books will be unavailable for a short period between 23:00 BST and 23:30 BST on Saturday 26th of October 2024 whilst we perform important maintenance on our systems

TSB Bank Feeds

2024-03-18T09:00:00+00:00

TSB, in collaboration with Plaid, our third-party Bank Feed provider, is actively investigating the current outage.

Maintenance

2023-02-13T09:10:07+00:00

This coming Saturday (18/02/23) our software will be undergoing maintenance between 11pm and 1am. We’ll be up and running as soon as we’ve finished.

Metro Bank

2022-03-15T15:14:00+00:00

Some business accounts are not connecting correctly.

NatWest

2022-03-01T09:52:00+00:00

There is a partial outage of the Natwest bank feed that our partners are investigating ASAP.

Metro Bank

2021-11-24T14:56:00+00:00

There is a issue with business account feeds for Metro. Our partner's and Metro are investigating this further.

Metro Bank (Direct Feed)

2021-11-09T09:00:00+00:00

We have become aware of an issue with Metro Direct feeds. We have escalated with Metro to resolve.

UPDATE: 24/11/2021

Metro have issued the following statement:

"We are aware of an issue regarding Metro Bank’s bank feed which is causing an issue with transactional data sync. Metro Bank are urgently investigating this issue and apologise for the inconvenience caused."

Santander Bank Feeds

2021-09-13T11:01:00+00:00

There is a current issue with Santander bank feeds failing to reautheticate and connect on initial import and also failing to import for existing feeds. Our partners are investigating this.

Cater Allen Bank Feeds

2021-09-09T10:14:00+00:00

There is a current issue with Cater Allen bank feeds failing to reautheticate and connect on initial import and also failing to import for existing feeds. Our partners are investigating this.

Tide bank feeds

2021-07-02T14:04:00+00:00

There is a current issue with Tide bank feeds failing to reautheticate and connect on initial import. Our partners are investigating this.

Barclays bank feeds

2021-07-01T13:37:00+00:00

There is a current issue with Barclays bank feeds failing to reautheticate and connect on initial import. Our partners are investigating this.

Revolut bank feeds

2021-06-17T08:00:00+00:00

There is a current issue with Revolut bank feeds failing to reautheticate and connect on initial import. The failure message is incorrect username or password. Our partners are investigating this.

Scheduled maintenance

2020-12-07T16:41:25+00:00

Clear Books will be undergoing scheduled maintenance between 23:00 GMT and 00:00 GMT on the 12th-13th of December

RTI outage

2020-08-25T09:37:00+00:00

HMRC's RTI service is currently experiencing a major outage. As a result, customers will not be able to file RTI submittions at present.

More information is available on HMRC's incident page

As of 13:46 BST this issue has been resolved

MTD VAT outage

2020-08-25T09:37:00+00:00

HMRC's MTD VAT service is currently experiencing a major outage. As a result, customers will not be able to view or file MTD VAT returns at present.

More information is available on HMRC's incident page

As of 13:46 BST this issue has been resolved

MTD VAT outage

2020-07-28T14:00:00+00:00

HMRC's MTD VAT service is currently experiencing a major outage. As a result, customers will not be able to view or file MTD VAT returns at present.

More information is available on HMRC's incident page

As of 17:19 BST this issue has been resolved

MTD VAT outage

2020-02-11T14:13:00+00:00

HMRC's MTD VAT service is currently experiencing a major outage. As a result, customers will not be able to view or file MTD VAT returns at present.

More information is available on HMRC's incident page

As of 08:38 GMT this issue has been resolved

Scheduled maintenance

2020-01-28T11:21:59+00:00

Clear Books will be unavailable breifly between 23:15 GMT and 23:45 GMT on Saturday 1st of February while scheduled maintenance is carried out

MTD VAT outage

2020-01-23T12:30:00+00:00

HMRC's MTD VAT service is currently experiencing a major outage. As a result, customers will not be able to view or file MTD VAT returns at present.

More information is available on HMRC's incident page

As of 15:20 GMT this issue has been resolved

MTD VAT outage

2020-01-09T10:20:00+00:00

HMRC's MTD VAT service is currently experiencing a major outage. As a result, customers will not be able to view or file MTD VAT returns at present.

More information is available on HMRC's incident page

As of 13:45 GMT this issue has been resolved

MTD VAT outage

2020-01-07T10:21:00+00:00

HMRC's MTD VAT service is currently experiencing a major outage. As a result, customers will not be able to view or file MTD VAT returns at present.

More information is available on HMRC's incident page

As of 13:40 GMT this issue has been resolved

Open Banking upgrade work

2019-09-18T09:43:29+00:00

Banks feeds are currently unavailable due to scheduled upgrade work. Please refresh your bank feeds tomorrow (Thursday 19 September) or use the bank statement import tool.

API - System monitor

2019-05-22T12:23:32+00:00

Resolved - 22/05/2019 12:48:25 GMT

API check failed (server time: 22/05/2019 12:23:32 GMT)

Get https://secure.clearbooks.co.uk/accounting/api/wsdl/: net/http: request canceled (Client.Timeout exceeded while awaiting headers)

Service outage

2019-05-10T07:57:00+00:00

At 08:57 BST we were affected by a major service outage at our service provider. Unfortunately the nature of the outage resulted in automatic fail-over mechanisms taking longer than usual to kick in. Service has now returned to normal and no further disruption is expected.

Marketing pages - System monitor

2018-12-11T14:25:48+00:00

Resolved - 11/12/2018 14:32:41 GMT

Marketing pages check failed (server time: 11/12/2018 14:25:48 GMT)

Get https://www.clearbooks.co.uk/: net/http: request canceled (Client.Timeout exceeded while awaiting headers)

API - System monitor

2018-12-11T14:21:41+00:00

Resolved - 11/12/2018 14:34:41 GMT

API check failed (server time: 11/12/2018 14:21:41 GMT)

Expected HTTP response status: 200, got: 404

MTD VAT service unavailable

2018-11-23T12:32:56+00:00

HMRC are carrying out an upgrade to the MTD VAT service between 17:00 GMT on Friday 30th November and 11:00 GMT on Tuesday 4th December.

During this period it will not be possible to make MTD VAT submissions or view your upcoming VAT obligations

Micro marketing pages - System monitor

2018-05-23T06:05:10+00:00

Resolved - 23/05/2018 08:04:03 GMT

Micro marketing pages check failed (server time: 23/05/2018 06:05:10 GMT)

Get https://clearbooksmicro.co.uk/: net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)

Micro marketing pages - System monitor

2018-05-22T20:19:10+00:00

Resolved - 22/05/2018 20:40:03 GMT

Micro marketing pages check failed (server time: 22/05/2018 20:19:10 GMT)

Get https://clearbooksmicro.co.uk/: net/http: request canceled (Client.Timeout exceeded while awaiting headers)

System upgrades

2018-05-03T09:39:17+00:00

Clear Books may be unavailable for up to 15 minutes between 23:00 Saturday 19th May (BST) and 00:00 Sunday 20th May (BST) while planned upgrades are carried out

HMRC online submissions intermittent

2018-03-19T09:37:00+00:00

HMRC are currently experiencing technical issues with their online submission system, we are therefore seeing intermittent failures when customers try to submit RTI, VAT returns or CIS through Clear Books.

They are aware of the problem and currently working towards a fix.

We'll update this page whenever we receive more information

This issue has now been resolved

Web application - System monitor

2018-03-01T23:01:03+00:00

Resolved - 01/03/2018 23:01:03 GMT

Web application check failed (server time: 01/03/2018 22:43:10 GMT)

Get https://secure.clearbooks.co.uk/account/action/login/: net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)

Card payments unavailable

2017-08-17T10:49:00+00:00

We are currently unable to process card payments due to an issue with our payment gateway. We are in contact with them to try and get this issue resolved and will update this page when we have more information.

Resolved

Card payments should now be working again.

Scheduled Maintenance

2017-05-19T15:11:00+00:00

Clear Books will be unavailable for up to 5 minutes between 23:15 and 23:45 on Saturday the 20th of May 2017 while we perform scheduled maintenance

Problems sending emails to some addresses

2017-03-02T10:00:00+00:00

We have identified an issue which is causing problems sending mail to, and verifying some email addresses hosted by a particular domain registrar.

We are working with our hosting provider to resolve this issue as soon as possible.

The issue has been resolved. We will continue to monitor for the remainder of today to ensure it does not return.

Email deliverability issues

2017-01-27T11:00:00+00:00

Some customers may experience issues with emails not being delivered at present. We are working on resolving this issue and will provide an update on this page

Resolved

Server maintenance

2017-01-06T10:57:00+00:00

Clear Books will be unavailable for up to 3 hours between 23:00 on Saturday 7th January and 02:00 on Sunday 8th January while we perform essential maintenance

Problems sending emails to some customers

2016-11-28T15:30:00+00:00

Resolved

We've identified an issue with our hosting provider that is causing delivery of invoice emails to some customers to fail. The issue has been reported and we are currently awaiting a fix.